We'd love to hear from you! Whether you have a question, comment, or concern, our team is here to help. Our customer service team is available Monday-Fridays at 10 AM- 5 PM. You can reach us by email at support@truegloryhair.com or by phone at 678-916-6745 and we will get back to you within 24-48 hours.
Below are some of are common questions:
Our standard processing time for orders is between 1 to 7 business days, depending on order volume. Standard shipping time within the continental U.S is another 3-7 business days. Overnight Shipping orders are processed within the same business day if the order is placed by 9:00 am EST. If placed after this time, your order will ship out the next business day. Processing time does not include weekends and holidays.
You will receive an order confirmation email and then a shipping confirmation email with your tracking number. Your estimated delivery time is calculated from the day your order is shipped, not when it is placed.
Example 1: An order is placed at 8:59 am EST on Thursday. It can potentially be processed and shipped on that Thursday.
Example 2: An order is placed at 9:30 am EST on Friday. It will be processed and shipped on the following Monday.
You will receive a shipment confirmation email and tracking number within 24-72 hours of your order being processed.
All orders are delivered on business days, Monday through Friday. Orders are not delivered on weekends.
Orders shipped with standard shipping are processed and shipped within 1 to 3 business days. Orders are delivered by the postal carrier within 3 to 5 business days.
Orders shipped with overnight shipping are processed and shipped within 1 business day. This does not include holidays and weekends. If the order is placed before 9 am EST, the order will ship the same day and arrive the following business day. If the order is placed after 9 am EST, the order will ship the next business day and arrive 2 business days after your order is placed.
True Glory Hair is not responsible for lost or delayed packages due to an incorrect address entered at checkout. The customer is responsible for ensuring all shipping information is correct upon checkout.
True Glory Hair is not responsible for errors or delays caused by the shipping company. Please make sure to purchase Shipping Protection at checkout for insurance coverage if your package is lost or stolen.
Once an order is submitted, it may not be canceled or refunded. Therefore, we encourage customers to review their order details carefully before submitting their order.
Any order placed with True Glory Hair is eligible for store credit only within 15 days of the delivery date, as long as the order remains in its original condition. Items cannot be returned or exchanged for a refund other than for a store credit.
To be eligible for store credit, the hair can not be removed from its original packaging, washed, brushed, finger-combed, installed, chemically processed, bleached, colored, or tampered with in any way. We are not responsible if you or your stylist damage the hair due to over-processing or incorrectly bleaching or dying the hair. Please delicately inspect the hair extensions upon receipt. Once the lace on closures, frontals, and wigs is cut, it will no longer be eligible for return for store credit.
We are not accepting exchanges. If you want to exchange your items for another product, you must return your original order first, then place a new order.
To start a return, please email us at support@truegloryhair.com, including your order number, the reason for the return, and the item(s) you are returning. Once you have done so, we will email you with return instructions. All items must be shipped back unopened in the original packaging and untampered with. Once we receive and inspect your return, we will issue a store credit. Please allow up to 5 business days once your order has been received to receive a store credit. Items can be returned at one of our retail locations. Orders returned without written email notification or without using the provided True Glory return label will not be accepted.
Our customer service team is available Monday through Friday from 10 am to 5 pm EST to assist you with any questions or concerns you might have. Contact us directly at support@truegloryhair.com, or call us at (678) 916-6745. You can also submit your information through the contact form, and a member of our service team will get back to you during business hours.
True Glory Shipping Protection is a package protection solution—to give our customers the best possible delivery experience. When you add Shipping Protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. In order to complete a claim, you must provide either a police report or send a claim form from the postal service.
need to file a claim? File here