Returns & Exchanges
Go ahead and try out your bundles! If you don’t love your True Glory Hair after installation just send it back to us within fifteen (15) days of the date that you received your order and we’ll provide a hassle-free exchange. Unfortunately we cannot provide refunds on bundles that have been opened.
If you're not completely happy with your purchase prior to installation we will provide a refund on hair extensions that have not been unwrapped, worn, or otherwise tampered with within fifteen (15) days of the date that you receive your order.
You must contact us prior to sending your return. Requests for refunds on merchandise returned without contacting us will not be honored.
Contact us by e-mail at email@example.com or by phone at (678) 540-3882. True Glory Hair’s online support team operates from 10am to 5pm Monday through Friday. We always guarantee a response within 24 hours and will be happy to help you.
Why are True Glory Hair Extensions non-returnable if unwrapped, worn, or otherwise tampered with? Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously. For the safety of all customers, we cannot allow opened items to be returned. This is a common practice with virgin hair extension suppliers.
We accept all major credit cards (Visa, MasterCard and American Express) and PayPal. Orders of over $500 of True Glory virgin hair may require additional verification prior to shipping. Our customer service team will contact you if this is required for your order.
Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team.
True Glory never stores your credit card information during virgin hair purchases. This is the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through Shopify Payments — a secure form of payment that is heavily encrypted by third party payment processors.
Financing with Affirm
If you have questions about financing, or need help checking out with Affirm, you can:
- Check out the Affirm FAQs
- Email Affirm at firstname.lastname@example.org
- For additional questions, contact us by text or Phone at (678) 540-3882 or email us at email@example.com
Shipping & Delivery
Standard shipping orders require a 24-48 hour processing time. Next day orders placed by 9:00am ET will be shipped the same business day. So an order placed at 8:59am ET on Thursday will be shipped on Thursday, but an order placed at 9:30am ET on Friday will be shipped on Monday.
You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.
Please make sure to also enter the correct shipping address — street number and name, city, state, and zip code. We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
Maintenance & Usage
In order for your True Glory virgin bundles to last, care for them like your own hair. To prepare your bundles for install, prewash and condition your bundles with high quality shampoo and conditioning products that are Sulfate Free. These extensions are real human hair that can be styled and colored. We recommend that you consult with an experienced hair care professional before altering the color of your True Glory virgin extensions. We also encourage you to use high quality Sulfate free shampoo and conditioning products to regularly maintain your bundles.