We stand by our promise to provide the highest quality hair for the lowest prices! We are confident no one can beat our prices for the high-quality, premium virgin hair that we sell. If you go into any of our retail stores, we’ll match the prices of comparable products with selected competitors. Our Price Match Guarantee is only available for in-store purchases at one of our retail locations.
True Glory Hair's Price Match Guarantee
Price Match Policy Guidelines
- We only price match selected online competitors that can be found in our FAQ section.
- The items must be comparable in texture, curl pattern, length, color, and quantity.
- You can price match at the point of sale or within 7 business days after your in-store purchase.
- You can only price match at True Glory retail stores. Purchases made on TrueGloryHair.com are not able to be priced matched.
- The competitors price must be listed and valid at the time the price match is being made and the competitors item must be in stock. We reserve the right to verify a competitor’s advertised price and the availability of the item.
- Please be prepared to show proof of the competitor’s price on their website on your mobile device.
- No rain checks will be issued for items out of stock at any of the True Glory Hair retail stores or TrueGloryHair.com to match a competitor's price.
- We reserve the right to limit price matches per identical item per guest
FAQs
Which competitors do we price match?
The selected competitors we price match are:
- Mayvenn Hair
- Indique Hair
- Her Imports
- Yummy Hair Extensions
- Kendra’s Boutique
- Hair Are Us
How do I request a price match?
When you shop at one of our retail stores, at the time of sale show us the price of a comparable product from a competitor’s website and we will match their price. The competitor's price must be in effect the day you are trying to price match and the product must be in stock. Online orders made on TrueGloryHair.com cannot be priced matched. You have 7 business days from the day of purchase to request a price match.
How long do I have to price match?
You can price match at the point of purchase or you have 7 business days from the time of your in-store purchase to get a price match.
Can I price match my online order?
No. You can only price match items for purchases made at one of our retail store locations. Our retail locations can be found here.
Do you price match marketplace vendors from Aliexpress or Amazon?
No. We only match the prices of selected vendors stated above who sell similar quality products. Aliexpress and Amazon vendors sell lower quality grade hair and therefore sell it at a very cheap price. We will not price match any Aliexpress or Amazon vendors.
What if the competitor does not have the item in stock or has limited quantities of the product?
If the item is out of stock or the competitor has advertised the item as having limited quantities, it is not eligible for price matching.
Can I price match and apply coupons?
True Glory Hair does not allow coupons to be used on a product that has a price match. Customers can either use a coupon or price match to a lower price, but not both. We also do not match competitors' coupons.
How does the Price Match Guarantee apply to sales tax?
True Glory only matches the pre-tax price. We do not take sales tax into consideration for price match purposes. We will not override sales tax to match a competitor’s price.
Does True Glory Hair match prices for liquidation or going out of business sales?
No. Items in a liquidation or going out of business sale are clearance items. Clearance items are excluded from our Price Match Guarantee.
What does True Glory Hair’s Price Match Guarantee not cover?
- The online prices of retailers not listed as selected vendors
- Wholesale prices or pricing only available to select groups of customers including loyalty offers or stylist programs
- Any bundle deal offers, free items, pricing errors, items that are advertised as limited quantity, out of stock items, clearance items, pre-owned items
- We do not price match online orders made on TrueGloryHair.com. Our Price Match Guarantee is only valid for purchases made in retail stores
Contact Us
Our Customer Care team is available from 10 am to 5 pm EST Monday through Friday.
For the fastest response, contact us via email at support@truegloryhair.com
True Glory Hair's Price Match Guarantee
We stand by our promise to provide the highest quality hair for the lowest prices! We are confident no one can beat our prices for the high-quality, premium virgin hair that we sell. If you go into any of our retail stores, we’ll match the prices of comparable products with selected competitors. Our Price Match Guarantee is only available for in-store purchases at one of our retail locations.
Price Match Policy Guidelines
- We only price match selected online competitors that can be found in our FAQ section.
- The items must be comparable in texture, curl pattern, length, color, and quantity.
- You can price match at the point of sale or within 7 business days after your in-store purchase.
- You can only price match at True Glory retail stores. Purchases made on TrueGloryHair.com are not able to be priced matched.
- The competitors price must be listed and valid at the time the price match is being made and the competitors item must be in stock. We reserve the right to verify a competitor’s advertised price and the availability of the item.
- Please be prepared to show proof of the competitor’s price on their website on your mobile device.
- No rain checks will be issued for items out of stock at any of the True Glory Hair retail stores or TrueGloryHair.com to match a competitor's price.
- We reserve the right to limit price matches per identical item per guest
FAQs
Which competitors do we price match?
The selected competitors we price match are:
- Mayvenn Hair
- Indique Hair
- Her Imports
- Yummy Hair Extensions
- Kendra’s Boutique
- Hair Are Us
How do I request a price match?
When you shop at one of our retail stores, at the time of sale show us the price of a comparable product from a competitor’s website and we will match their price. The competitor's price must be in effect the day you are trying to price match and the product must be in stock. Online orders made on TrueGloryHair.com cannot be priced matched. You have 7 business days from the day of purchase to request a price match.
How long do I have to price match?
You can price match at the point of purchase or you have 7 business days from the time of your in-store purchase to get a price match.
Can I price match my online order?
No. You can only price match items for purchases made at one of our retail store locations. Our retail locations can be found here.
Do you price match marketplace vendors from Aliexpress or Amazon?
No. We only match the prices of selected vendors stated above who sell similar quality products. Aliexpress and Amazon vendors sell lower quality grade hair and therefore sell it at a very cheap price. We will not price match any Aliexpress or Amazon vendors.
What if the competitor does not have the item in stock or has limited quantities of the product?
If the item is out of stock or the competitor has advertised the item as having limited quantities, it is not eligible for price matching.
Can I price match and apply coupons?
True Glory Hair does not allow coupons to be used on a product that has a price match. Customers can either use a coupon or price match to a lower price, but not both. We also do not match competitors' coupons.
How does the Price Match Guarantee apply to sales tax?
True Glory only matches the pre-tax price. We do not take sales tax into consideration for price match purposes. We will not override sales tax to match a competitor’s price.
Does True Glory Hair match prices for liquidation or going out of business sales?
No. Items in a liquidation or going out of business sale are clearance items. Clearance items are excluded from our Price Match Guarantee.
What does True Glory Hair’s Price Match Guarantee not cover?
- The online prices of retailers not listed as selected vendors
- Wholesale prices or pricing only available to select groups of customers including loyalty offers or stylist programs
- Any bundle deal offers, free items, pricing errors, items that are advertised as limited quantity, out of stock items, clearance items, pre-owned items
- We do not price match online orders made on TrueGloryHair.com. Our Price Match Guarantee is only valid for purchases made in retail stores
Contact Us
Our Customer Care team is available from 10 am to 5 pm EST Monday through Friday.
For the fastest response, contact us via email at support@truegloryhair.com
