True Glory Hair's Best Price Guarantee

Now, more than ever, high-quality premium hair has become extremely scarce driving up the cost of real virgin hair.

These cost increases are industry-wide. Many of our competitors have chosen to either:

1) Continue to sell the same high-quality product as us, but at almost double the price.

2) Keep prices the same, but sell a much lower-quality hair quality that requires replacement every 2-3 months.

As a business, we are making every effort to sell the same high-quality virgin hair you know and love while keeping it at the lowest price possible. We still have customers write to us letting us know they still use the same bundles they bought from us over 5 years ago!

We stand by our promise to provide the highest quality virgin hair for the lowest prices! We are so confident that no one can beat our prices for real (not the fake stuff), long-lasting premium virgin hair that we will match the prices of comparable products with selected competitors. Shop online or in-store knowing you are getting the best deals in town!

Best Price Policy Guidelines

  • The items must be comparable in quality, texture, curl pattern, length, and color.
  • You must price match at the point of sale or within 5 business days after purchase.
  • The competitor’s price must be listed and valid at the time the price match is being made, and the competitor’s item must be in stock. We reserve the right to verify a competitor’s advertised price and the availability of the item.
  • Please be prepared to show proof of the competitor’s price on their website.
  • No rainchecks will be issued for items out of stock at any of the True Glory Hair retail stores or TrueGloryHair.com to match a competitor's price.
  • We reserve the right to limit price matches per identical item per guest

FAQs

Which competitors do we price match?

We will price match the comparable premium collection of the selected competitors below. Please note, we do not price match their value collections or collections made of lower-quality hair.

  • Indique Hair (Pure Collection)
  • Her Imports (Premium Collection)
  • Yummy Hair Extensions (Any Collection)
  • Kendra’s Boutique (Any Collection)

How do I request a price match?

When you shop at one of our retail stores, at the time of sale, show us the price of a comparable product from one of the selected competitors' websites, and we will match their price. If you are shopping online, send a live chat or an email to support@truegloryhair.com, and we will issue you a refund for the difference after your purchase has been made. The competitor's price must be in effect the day you are trying to price match, and the product must be in stock.  

How long do I have to price match?

You can price match at the point of purchase, or you have 5 business days from the time of your purchase to get a price match.

Can I price match my online order?

Yes. You can price match items for purchases made online or at one of our retail store locations. To price-match online, send a live chat or an email to support@truegloryhair.com, and we will issue you a refund for the difference after your purchase has been made.

Do you price match marketplace vendors from Aliexpress or Amazon?

No. We only match the prices of selected vendors stated above who sell similar quality products. Aliexpress and Amazon vendors sell low-quality grade hair and therefore sell it at a very low price. We will not price match any Aliexpress or Amazon vendors.

What if the competitor does not have the item in stock or has limited quantities of the product?

If the item is out of stock or the competitor has advertised the item as having limited quantities, it is not eligible for price matching.

Can I price match and apply coupons?

True Glory Hair does not allow coupons to be used on a product that has been price matched. Customers can either use a coupon or price match to a lower price, but not both. We also do not match competitors' coupons.

How does the Price Match Guarantee apply to sales tax?

True Glory only matches the pre-tax price. We do not consider sales tax for price match purposes. We will not override the sales tax to match a competitor’s price.

Does True Glory Hair match prices for liquidation or going out of business sales?

No. Hair items in a liquidation or going-out-of-business sale cannot be price matched. Clearance items are excluded from our Price Match Guarantee.

What does True Glory Hair’s Price Match Guarantee not cover?

  • The online prices of retailers not listed as selected vendors
  • Wholesale prices or pricing only available to select groups of customers, including loyalty offers or stylist programs
  • Any bundle deal offers, free items, pricing errors, items that are advertised as limited quantity, out of stock items, clearance items, pre-owned items

Contact Us

Our Customer Care team is available on live chat 24 hours Monday-Friday, and 9am to 1 am EST Saturday and Sunday. For the fastest response, contact us via online chat at Truegloryhair.com or email us at support@truegloryhair.com 

 

True Glory Hair's Best Price Guarantee

Now, more than ever, high-quality premium hair has become extremely scarce driving up the cost of real virgin hair.

These cost increases are industry-wide. Many of our competitors have chosen to either:

1) Continue to sell the same high-quality product as us, but at almost double the price.

2) Keep prices the same, but sell a much lower-quality hair quality that requires replacement every 2-3 months.

As a business, we are making every effort to sell the same high-quality virgin hair you know and love while keeping it at the lowest price possible. We still have customers write to us letting us know they still use the same bundles they bought from us over 5 years ago!

We stand by our promise to provide the highest quality virgin hair for the lowest prices! We are so confident that no one can beat our prices for real (not the fake stuff), long-lasting premium virgin hair that we will match the prices of comparable products with selected competitors. Shop online or in-store knowing you are getting the best deals in town!

Best Price Policy Guidelines

  • The items must be comparable in quality, texture, curl pattern, length, and color.
  • You must price match at the point of sale or within 5 business days after purchase.
  • The competitor’s price must be listed and valid at the time the price match is being made, and the competitor’s item must be in stock. We reserve the right to verify a competitor’s advertised price and the availability of the item.
  • Please be prepared to show proof of the competitor’s price on their website.
  • No rain-checks will be issued for items out of stock at any of the True Glory Hair retail stores or TrueGloryHair.com to match a competitor's price.
  • We reserve the right to limit price matches per identical item per guest

FAQs

Which competitors do we price match?

We will price match the comparable premium collection of the selected competitors below. Please note, we do not price match their value collections or collections made of lower-quality hair

  • Indique Hair (Pure Collection)
  • Her Imports (Premium Collection)
  • Yummy Hair Extensions (Any Collection)
  • Kendra’s Boutique (Any Collection)

How do I request a price match?

When you shop at one of our retail stores, at the time of sale, show us the price of a comparable product from one of the selected competitors' websites, and we will match their price. If you are shopping online, send a live chat or an email to support@truegloryhair.com, and we will issue you a refund for the difference after your purchase has been made. The competitor's price must be in effect the day you are trying to price match, and the product must be in stock.  

How long do I have to price match?

You can price match at the point of purchase, or you have 5 business days from the time of your purchase to get a price match.

Can I price match my online order?

Yes. You can price match items for purchases made online or at one of our retail store locations. To price-match online, send a live chat or an email to support@truegloryhair.com, and we will issue you a refund for the difference after your purchase has been made.

Do you price match marketplace vendors from Aliexpress or Amazon?

No. We only match the prices of selected vendors stated above who sell similar quality products. Aliexpress and Amazon vendors sell low-quality grade hair and therefore sell it at a very low price. We will not price match any Aliexpress or Amazon vendors.

What if the competitor does not have the item in stock or has limited quantities of the product?

If the item is out of stock or the competitor has advertised the item as having limited quantities, it is not eligible for price matching.

Can I price match and apply coupons?

True Glory Hair does not allow coupons to be used on a product that has been price matched. Customers can either use a coupon or price match to a lower price, but not both. We also do not match competitors' coupons.

How does the Price Match Guarantee apply to sales tax?

True Glory only matches the pre-tax price. We do not consider sales tax for price match purposes. We will not override the sales tax to match a competitor’s price.

Does True Glory Hair match prices for liquidation or going out of business sales?

No. Hair items in a liquidation or going-out-of-business sale cannot be price matched. Clearance items are excluded from our Price Match Guarantee.

What does True Glory Hair’s Price Match Guarantee not cover?

  • The online prices of retailers not listed as selected vendors
  • Wholesale prices or pricing only available to select groups of customers, including loyalty offers or stylist programs
  • Any bundle deal offers, free items, pricing errors, items that are advertised as limited quantity, out of stock items, clearance items, pre-owned items

Contact Us

Our Customer Care team is available on live chat 24 hours Monday-Friday, and 9am to 1 am EST Saturday and Sunday.

For the fastest response, contact us via online chat at Truegloryhair.com or email us at support@truegloryhair.com