Returns & Exchanges
We promise that you will love your True Glory Hair!
Go ahead and try out your bundles! If you don’t love your True Glory Hair after installation just send it back to us within fifteen (15) days of the date that you received your order and we’ll provide a hassle-free exchange. Unfortunately we cannot provide refunds on bundles that have been opened.
If you're not completely happy with your purchase prior to installation we will provide a refund on hair extensions that have not been unwrapped, worn, or otherwise tampered with within fifteen (15) days of the date that you receive your order.
You must contact us prior to sending your return. Requests for refunds on merchandise returned without contacting us will not be honored. Returns & exchanges can only be completed via mail, not in store.
Contact us by e-mail at firstname.lastname@example.org or by phone at (678) 540-3882. True Glory Hair’s online support team operates from 10am to 5pm Monday through Friday. We always guarantee a response within 24 hours and will be happy to help you.
Why are True Glory Hair Extensions Non-returnable if unwrapped, worn, or otherwise tampered with? Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously. For the safety of all customers, we cannot allow opened items to be returned. This is a common practice with hair extensions suppliers.