How do I prepare my bundles for install?

To prepare your bundles for install, pre-wash and condition your bundles with high-quality shampoo and conditioning products that are Sulfate Free.

Can I dye my hair extensions?
Yes, you can dye our Brazilian Collections. Our Dyed Brazilian Collection in Blonde has been pre-bleached, making it easier to deposit color into the hair. We recommend that you allow an experienced hair care professional to color of your hair extensions.

How do I care for my hair extensions?
To properly care for your extensions you should shampoo and condition regularly, with a high-quality sulfate-free shampoo. Use a sulfate-free creamy conditioner to add moisture. Use a heat protectant when applying heat styling tools, and sleep on a satin pillowcase (or in a satin cap) to reduce breakage, tangles and thinning

How do I care for my Straight textured hair extensions?
The Straight texture is extremely low-maintenance. To avoid weighing hair down, use only a small amount of product as needed. After install and washes, flat iron the hair to give a sleek appearance.

How to care for my Body Wave textured hair extensions?
The Body Wave texture is low-maintenance. To keep your bundles light and fluffy, use only a small amount of product. To enhance the Body Wave pattern, use a spray bottle to mist hair with water before adding products. Comb hair with a wide-tooth comb while damp and scrunch the hair with your hands. Allow hair to dry to set the wave pattern.

To set waves or curls, you can use a curling iron or Flexi Rods. To straighten hair, use very little to no product. Body Wave hair straightens very easily with a flat iron.

How do I care for my Deep Wave textured hair extensions?
The Deep Wave texture requires slightly more maintenance than the Body Wave textured hair. On a daily basis, wet your hair and gently comb out your Deep Wave hair with a wide-tooth comb. To apply product, rub product in palms of hands first, then distribute product evenly throughout hair.

To enhance the Deep Wave pattern and avoid dryness or frizziness, use a spray bottle to mist hair with water before adding a creamy moisturizer. Comb hair with a wide-tooth comb while damp and scrunch the hair with your hands. Allow hair to dry to set the wave pattern.

How do I care for my Curly and Kinky Curly textured hair extensions?
The Curly and Kinky Curly textures require more care and maintenance. On a daily basis, wet your hair and gently comb out your extensions with a wide-tooth comb. Use a spray bottle to mist your hair with water followed by a creamy moisturizer to help avoid dryness or frizziness. You can use more products on your Curly and Kinky Curly textured hair than other textures without having the appearance the hair is weighed down.

Comb hair into desired style using a wide-tooth comb and let wave pattern dry to set. After wave pattern has set, you can finger-comb your hair gently to add volume or brush to add afro-like volume.

How do I straighten my Deep Wave and Curly-textured hair extensions?
Deep Wave- and Curly- textured hair straightens with a flat iron into a coarser texture than the Body Wave.

Start by shampooing and conditioning the hair with a high-quality sulfate-free shampoo to make sure hair is not weighed down by product that can prevent sleek straightening. Make sure your natural hair underneath your extensions is completely dry.

Next, part hair into four sections to ensure all hair gets the heat it needs to straighten. Lightly mist your palm with a light heat-protectant product, and then apply to the hair in each section. We recommend using a blow drier with a comb attachment followed by a padded brush, to loosen the wave pattern before applying heat from a flat iron.

Take a small sub-section of hair and use a ceramic flat iron to grip hair firmly. Start at the root, and move slowly until you reach the end. If required, do a second pass until hair is straight and sleek. Repeat until all your hair is straightened. Then style as desired!

Once an order is submitted, it may not be canceled or refunded. Therefore, we encourage customers to review their order details carefully before submitting their order.

Any order placed with True Glory Hair is eligible for store credit only within 15 days of the delivery date, as long as the order remains in its original condition. Items cannot be returned or exchanged for a refund other than for a store credit.

To be eligible for store credit, the hair can not be removed from its original packaging, washed, brushed, finger-combed, installed, chemically processed, bleached, colored, or tampered with in any way. We are not responsible if you or your stylist damage the hair due to over-processing, incorrectly bleaching, or dying the hair. Please delicately inspect the hair extensions upon receipt. Once the lace on closures, frontals, and wigs is cut, it will no longer be eligible for return for store credit.

We are not accepting exchanges. If you want to exchange your items for another product, you must return your original order first and then place a new order.

To submit a return request click here.

If your return request is approved, you will receive an email with shipping instructions and a return shipping label.You will be charged for the return label. Allow up to 3 business days for your return request to be reviewed.Allow up to 3 business days to receive your store credit after the products have been delivered to our warehouse. 

Our customer service team is available Monday-Friday from 10 AM to 5 PM EST to assist you with any questions or concerns you might have. Contact us directly at support@truegloryhair.com, and a member of our service team will get back to you during business hours.

All orders are delivered on business days, Monday through Friday. Our standard processing time for orders is between 1 to 3 business days, depending on order volume. Standard shipping time within the continental U.S is another 3-7 business days.

Overnight Shipping orders are processed within the same business day if the order is placed by 9:00 am EST. If placed after this time, your order will ship out the next business day. Processing time does not include weekends and holidays. You will receive an order confirmation email letting you know your order was received in our system. Then, when your order is processed you will receive a shipping confirmation email with your tracking number. Your estimated delivery time is calculated from the day your order is shipped, not when it is placed.

Example 1: An order is placed at 8:59 am EST on Thursday. It can potentially be processed and shipped on that Thursday.

Example 2: An order is placed at 9:30 am EST on Friday. It will be processed and shipped on the following Monday.

True Glory Hair is not responsible for lost or delayed packages due to an incorrect address entered at checkout. The customer is responsible for ensuring all shipping information is correct upon checkout.

True Glory Hair is not responsible for errors or delays caused by the shipping company. Please make sure to purchase Shipping Protection at checkout for insurance coverage if your package is lost or stolen.

Once your order has been shipped from our warehouse, True Glory Hair is not responsible any lost, stolen, or damaged packages. Please make sure to purchase Shipping Protection at checkout for insurance coverage if your package is lost, stolen, or damaged.

You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can't be located, please contact us for assistance.

Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.

We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.