FAQs

Care & Maintenance

What’s the difference between the Brazilian, Dyed Brazilian, and Indian Collections?
See chart here

How do I prepare my bundles for install?
To prepare your bundles for install, pre-wash and condition your bundles with high-quality shampoo and conditioning products that are Sulfate Free.

Can I dye my hair extensions?
Yes, you can dye our Brazilian and Indian Collections. Our Dyed Brazilian Collection in Blonde has been pre-bleached, making it easier to deposit color into the hair. We recommend that you allow an experienced hair care professional to color of your hair extensions.


How do I care for my hair extensions?
To properly care for your extensions you should shampoo and condition regularly with a high-quality sulfate-free shampoo. Use a sulfate-free creamy conditioner to add moisture. Use a heat protectant when applying heat styling tools, and sleep on a satin pillowcase (or in a satin cap) to reduce breakage, tangles, and thinning.

More detailed care and maintenance recommendations can be found on our product pages.

Payments

What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, and American Express), PayPal, Apple Pay and Affirm.

Why is my transaction not going through?
Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement.

Some transactions may also be held for further verification by our Risk Review team to ensure the protection of our customers.

Why did Customer Care email me to verify my order?
Orders over $500 may require additional verification prior to shipping. Our Customer Care team will contact you if this is required for your order.

Does True Glory Hair keep my personal credit card information?
True Glory Hair never stores your credit card information. This is the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through Shopify Payments — a secure form of payment that is heavily encrypted by third-party payment processors. You can allow Shopify Payments to remember your card information for quicker future checkout.

Slay Pay

What is Slay Pay?
Slay Pay is a True Glory Hair partnership with Affirm, that allows you to purchase hair now and pay for them over time. Any order over $50 may qualify for financing with Affirm. Just select Affirm at Checkout. For purchases under $100, limited payment options are available.

Financing is subject to credit check and approval, and you may be required to put down a down payment. Checking your eligibility won't affect your credit score.

Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC.

See www.affirm.com/faqs for details.

How do I qualify for Slay Pay with Affirm?
At Checkout, select Affirm as your payment option. You will be taken to the Affirm application where you will enter a few pieces of information for a real-time decision.

Once you apply, Affirm will let you know if you've been approved or denied. If approved, Affirm will let you know exactly what your monthly payments and interest rates are, and if applicable, your required down payment. Estimated payment amount excludes taxes and shipping fees.

What if I have more questions about Slay Pay with Affirm?
If you have more questions about Slay Pay with Affirm or need help checking out with Affirm, email Affirm at help@affirm.com

Shipping & Delivery

How much does shipping cost?
Standard shipping is free on orders of $150 or more. For orders less than $150, the cost is $5.

Standard shipping with signature delivery confirmation is $7.

Overnight shipping is $35. It includes signature delivery confirmation.

When will my order be shipped?
Our standard processing time for orders is 1 to 3 business days. Overnight Shipping orders are processed within the same business day if the order is placed by 9:00 am EST.

Example 1: An order is placed at 8:59 am EST on Thursday. It can potentially be processed and shipped on that Thursday.

Example 2: An order is placed at 9:30 am EST on Friday. It will be processed and shipped on the following Monday.

When will I receive my tracking number?
You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.

How long does it take to receive my order?
All orders are delivered on business days, Monday through Friday. Orders are not delivered on weekends.

Orders shipped with standard shipping are processed and shipped within 1 to 3 business days. Orders are delivered by the postal carrier within 3 to 5 business days.

Orders shipped with overnight shipping are processed and shipped within 1 business day. If the order is placed before 9 am EST, the order will ship the same day and arrive the following business day. If the order is placed after 9 am EST, the order will ship the next business day and arrive 2 business days after your order is placed.

Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.

We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.

My tracking says delivered, but I haven’t received my package – what do I do?
We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby.

You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can't be located, please contact us for assistance.

Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.

We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.

Do you ship to P.O. boxes?
We only ship to P.O. boxes when using standard shipping. If you are using express or signature required shipping, you must enter a valid residence, company or hotel address for a successful delivery.

Returns

What is your return and exchange policy?
We have a 15-Day Quality Guarantee: If you aren’t happy with your True Glory Hair purchase, we will accept the items for a no-hassle refund or exchange within 15 days of delivery.

Refunds are provided for hair extensions that have not been worn, unwrapped otherwise tampered and are returned within fifteen (15) days of the date that you receive your order. Once we receive your return, we will process the refund. The refunded amount is credited to the original payment method. Return shipping is free.

Exchanges are provided for hair extensions that have been worn, unwrapped, or otherwise tampered and are returned within fifteen (15) days of the date that you receive your order. Once we receive your return, the exchange is processed. Exchanges may only be made for the same hair type (e.g., Brazilian Deep Wave) and length (e.g., 20 inches).

How to request a return or exchange?
Send us an email to help@truegloryhair.com. You must contact us prior to sending your return so we can provide your free return shipping label. Requests for refunds on merchandise returned without contacting us will not be honored.

Contact us

How can I reach Customer Care?
Our Customer Care team is available from 10 am to 5 pm EST Monday through Friday.

You can reach us via email at help@truegloryhair.com and by phone at (470)-481-2287.

Retail Locations

Can I purchase True Glory Hair in person?
Yes! We have three retail locations in the metropolitan Atlanta area. All are open Monday through Saturday 10 am to 8 pm EST.

True Glory Hair Smyrna
2700 Cumberland Blvd SE
Smyrna, GA 30080
(404) 794-1010

True Glory Hair Camp Creek
8075 Mall Pkwy
Lithonia, GA 30038
(770) 484-9010

True Glory Hair Camp Creek
3610 Marketplace Blvd STE 450
East Point, GA 30344
(404) 968-9273


Customer Testimonials

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Jasmine G

I have been ordering from True Glory Hair for 4 years now and I absolutely love your hair! I recommend this hair to anyone trying to find a good hair place to order from.

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Latasha Y

have been wearing True Glory hair for about 4 years now. Their hair is the best and I haven't found one that last as long as their hair does!

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Kortney C

When I received my hair it was very soft. I ran my fingers through it to test for shedding and there wasn't any shedding at all!! There is no smell to it and I love it!!!!!