Returns and Exchanges
Any order placed with True Glory Hair is eligible for store credit only within 15 days of the delivery date, as long as the order remains in its original condition. Items cannot be returned or exchanged for a refund other than for a store credit.
To be eligible for store credit, hair extensions can not be removed from their original packaging, washed, brushed, finger-combed, installed, chemically processed, or tampered with in any way. Please delicately inspect the hair extensions upon receipt. Once the lace on closures, frontals, and wigs are cut, it will no longer be eligible for return for store credit.
Once an order is submitted, it may not be canceled or refunded. We encourage customers to review their order details carefully before submitting their order.
We are not accepting exchanges. If you want to exchange your items for another product, you must return your original order first, then place a new order.
To start a return, please email us at firstname.lastname@example.org, include your order number, the reason for the return, and the item(s) you are returning. Once you have done so, we will email you with return instructions. All items must be shipped back unopened in the original packaging and untampered with. Once we receive and inspect your return, we will issue a store credit. Please allow up to 5 business days once your order has been received to receive a store credit. Items can be returned at one of our retail locations. Orders returned without written email notification or without using the provided True Glory return label will not be accepted.
Our customer service team is available Monday through Friday from 10 am to 5 pm EST to assist you with any questions or concerns you might have. Contact us directly at email@example.com, or call us at 470-481-2287. You can also submit your information through the contact form, and a member of our service team will get back to you during business hours.