All orders are delivered on business days, Monday through Friday. Our standard processing time for orders is between 1 to 3 business days, depending on order volume. Standard shipping time within the continental U.S is another 3-7 business days.
Overnight Shipping orders are processed within the same business day if the order is placed by 9:00 am EST. If placed after this time, your order will ship out the next business day. Processing time does not include weekends and holidays. You will receive an order confirmation email letting you know your order was received in our system. Then, when your order is processed you will receive a shipping confirmation email with your tracking number. Your estimated delivery time is calculated from the day your order is shipped, not when it is placed.
Example 1: An order is placed at 8:59 am EST on Thursday. It can potentially be processed and shipped on that Thursday.
Example 2: An order is placed at 9:30 am EST on Friday. It will be processed and shipped on the following Monday.
True Glory Hair is not responsible for lost or delayed packages due to an incorrect address entered at checkout. The customer is responsible for ensuring all shipping information is correct upon checkout.
True Glory Hair is not responsible for errors or delays caused by the shipping company. Please make sure to purchase Shipping Protection at checkout for insurance coverage if your package is lost or stolen.
Once your order has been shipped from our warehouse, True Glory Hair is not responsible any lost, stolen, or damaged packages. Please make sure to purchase Shipping Protection at checkout for insurance coverage if your package is lost, stolen, or damaged.
You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can't be located, please contact us for assistance.
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.
We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.